These terms and conditions apply to all types of services hotel.africa ("hotel.africa", "we", "us", "our" or "ours") offer,
both direct or indirect. The terms "you", "your", "yourself", "yours" and "customer" refer to the individual person or
corporation who subscribes to our newsletters and offers, creates an account with us or makes a booking (whether complete/incomplete,
successful/unsuccessful) through this website. The terms "Final Party" and "Accommodation Provider" refer to the hotel
(not limited to organisations that go by 'hotel' only, but also applies to 'motels', 'inns', 'apartments', 'suites' and
'estates') that is advertised on hotel.africa regardless of whether a signed deal between us and them exists or does
Terms and conditions
Terms and conditions may be revised and modified occasionally, hence, it is advisable not to familiarise yourself with
them at any point in time, but review them each and every time you use any of our services. Services (direct and indirect)
apply to everything provided online, through mobile devices and computers of all platforms, by email, telephone, post
or through direct contact with our officers. You accept that you have read, understood and agreed to the terms and conditions
browsing this website, rating or giving hotel reviews, commenting on a review, or making a reservation.
Your utilisation of any of our services warrant that you will not make unlawful use of this website or any contents and materials
we provide through other means with which we correspond with you or final parties on your behalf.
hotel.africa provides temporary accommodation of all types, which include event halls, motels,
hotel, apartments, etc. The provision of these services are found on the website through which you can book for your
chosen service. By placing a reservation through us, you enter into a legally binding agreement with the direct service
provider (hotel and the likes) with which your reservation is made to. Right after your reservation is placed, hotel.africa
acts simply as a mediator between you and the service provider.
Our Service Scope
We pass along information you have provided towards placing a reservation unto the final party and relay confirmation
messages, updates and invoices back to you via SMS and email for and on their behalf. The accuracy of information provided
on the website is exclusive to the service providers who are responsible for updating their accounts with hotel.africa
on their current status. Though we aim to provide information about final parties which are as correct as possible, we
will not confirm, neither will we guarantee that they are complete or accurate.
Hotel recommendations on our website are not given by us, we do not verify them and therefore cannot give assurance about
them. We will only offer suggestions based on criteria provided by you, but choices made by you are entirely your decision
and any disappointments that is met cannot amount to a liability that we would bear.
We offer three ways to make payment. There is an option to Pay in Cash
on Your Arrival at the hotel, in which case, hotel.africa cannot guarantee that your reservation will be kept for you
until you arrive, or that we will inform you about cancellations before you arrive, and we are not responsible for any
disappointments that may be faced by choosing this payment method or a hotel that accepts only it. With some hotel, you
are only able to make payment for your reservation using this medium.
Price Guarantee & Currency Exchange Rates
We present another option to pay into our locally operated Bank Account; you can pay money in three different ways: if
you are not in Nigeria, an international bank transfer can be done, if you are situated anywhere within Nigeria, a local
online bank transfer can be done or you may pay money directly into our bank account at any recognised branch of the bank
we operate with.
The third payment option we offer is through the use of ATM Cards. You can pay with your ATM card through a third party
link we provide on the website. hotel.africa does not process any other type of card payments, including credit card
payments. Any amount charged to you will be in Nigerian Naira. Tax rates and foreign exchange rates could change in the
time between booking and stay.
Backlinks to websites operated by other parties may be found on this website and are provided for reference
purposes only. We do not in any way imply an endorsement of the contents and operations on such websites. hotel.africa
does not participate in their management and is not responsible for your use of these websites.
Cancellation policies are two sides of a coin. By booking through hotel.africa you accept both the cancellation and no-show
terms of the accommodation provider and ours. hotel.africa will give full refund of amount paid but not yet transferred
to the accommodation provider. Refunds of money already paid to the final party will attract their cancellation/no-show
charges and also have our delivery/execution of operations cost deducted. If you pay directly to the accommodation provider,
hotel.africa will not be accountable for or entitled to reimburse these types of payments and also payments made preceding
your arrival at the hotel. Any of such refunds that come through us are only so on request by the accommodation provider
and are not in any way our obligation.
Cancellation & no-show policy
Accommodation providers can only apply cancellation charges to payments already received by them and are fully responsible
for payments made directly by clients either on arrival of to electronic means. hotel.africa will not be answerable to
any incidence of late or no payment by the customer to the hotel. To that end, we advice all final parties (having a signed
deal with us or not) to ensure they provide alternative means of receiving long distance payments, much preferably in
the form of a Nigerian Bank Account.
Refund of payment already paid to your preferred hotel is subject to their cancellation/no show charge.
Payment not paid to the hotel at the time of cancellation attracts 100% refund.
Does not apply.
Delivery and Return Policy
Right after you make a reservation through the website, we will send a confirmation of receipt of this request and send subsequent
emails and SMSs to keep you updated on the booking progress. You will most likely confirm your booking over the phone
and advice us on how you intend to make payment, if you have not already done so (Please note that some accommodation
providers either do not reserve their spaces or cannot guaranty the availability of your desired room/suite/apartment
Will remain in touch with you from the day you make your reservation, up until a week after you checkout to ensure you
had a pleasant experience. We also welcome your feedback on hotel you stay in.
Customer Ratings and Reviews Ratings and reviews of hotel are given by the public. hotel.africa has no control
over the rating tendencies and we cannot guarantee that the reviews are accurate or true, most of which are solely dependent
on the likes and dislikes of the individual.
hotel.africa bears no responsibility for any liability that may arise from the booking service, either
to the accommodation provider, customer or any government agency. All final parties that offer Pay on Arrival options
are liable for any loss they may incure and have to take their own measures to ensure they receive payments from customers.